Top Up Request

To fund your ClaPay wallet, you must submit a provisioning request 📝.
This process lets you choose your preferred funding method and ensures your request is properly documented 🗂️.

🔄 Steps to Submit a Provisioning Request

Here’s how to correctly submit a provisioning (top-up) request in the ClaPay Back Office:

1.

🖱️ Open the Request Form

Click the "Make a request" button located at the top-right corner of the page.

This will open a form where you can enter the details of your top-up request.

2.

🌍 Select the Country

Choose the country for which you want to fund a local balance.
The selected country determines the currency and the relevant banking or crypto information.

3.

💰 Enter the Amount

Specify the exact amount you wish to deposit, in the local currency of the selected country.

4.

📝 Add a Description and Upload Proof of Transfer

In the Description field, include a reference or reason for the deposit.
Then upload a proof of transfer, depending on the selected method:

• 📄 Bank transfer: Upload the bank transfer receipt
• 📎 Crypto deposit: Upload a screenshot or transaction link

5.

📤 Submit the Request

Once all fields are completed and the proof is uploaded, click the Submit button to send your provisioning request to ClaPay for review.

6.

📋 Track the Status of Your Request

After submission, your request will appear in the list of top-up requests with one of the following statuses:

• ⏳ Pending: Your request is being reviewed by the ClaPay team.
• ✅ Accepted: Your request has been approved — the funds have been credited to your wallet.
• ❌ Rejected: Your request was denied, usually due to missing or invalid information. You may need to correct and resubmit it.

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