Top Up Request

To fund your ClaPay wallet, you must submit a provisioning request 📝.
This process lets you choose your preferred funding method and ensures your request is properly documented 🗂️.

Mobile Money

Here’s how to correctly submit a provisioning (top-up) request in the ClaPay Back Office:

1.

🖱️ Open the Request Form

Click the "Make a request" button located at the top-right corner of the page.

This will open a form where you can enter the details of your top-up request.

2.

🌍 Select the Country

Choose the country for which you want to fund a local balance.
The selected country determines the currency and the relevant banking or crypto information.

3.

💰 Enter the Amount

Specify the exact amount you wish to deposit, in the local currency of the selected country.

4.

📝 Add a Description and Upload Proof of Transfer

In the Description field, include a reference or reason for the deposit.
Then upload a proof of transfer, depending on the selected method:

• 📄 Bank transfer: Upload the bank transfer receipt
• 📎 Crypto deposit: Upload a screenshot or transaction link

5.

📤 Submit the Request

Once all fields are completed and the proof is uploaded, click the Submit button to send your provisioning request to ClaPay for review.

6.

📋 Track the Status of Your Request

After submission, your request will appear in the list of top-up requests with one of the following statuses:

• ⏳ Pending: Your request is being reviewed by the ClaPay team.
• ✅ Accepted: Your request has been approved — the funds have been credited to your wallet.
• ❌ Rejected: Your request was denied, usually due to missing or invalid information. You may need to correct and resubmit it.

Bank Transfer

In this section, you can request a deposit into your virtual bank account using the method you previously selected: bank transfer, mobile money, or check.

To do so, you will be prompted to enter the required information in the pop-up window that appears, and then attach the corresponding transfer or payment receipts.

1.

🖱️ Open the Request Form

Click the "New request" button located at the top-right corner of the page.

This will open a form where you can enter the details of your top-up request.

Payment Method (Mobile Money)

Payment Method (bank transfer)

Payment Method (check)

2.

🌍 Select the virtual bank account

Choose the virtual bank account you want to fund.
The selected account determines the currency and the relevant banking information.

3.

💰 Enter the Amount

Specify the exact amount you wish to deposit, in the currency of the selected virtual bank account.

4.

📝 Add a Description and Upload Proof of Transfer

For bank transfers, you must provide the other required information :

• Name of sending bank : the name of the bank from which you are transferring the funds.

• Sending account number : the account number from which the funds are being transferred.

• Name of sending account : the name associated with the sending account.

• External reference or payment receipt number : a reference number or receipt from the transfer, which helps in tracking and verifying the transaction.

5.

📤 Submit the Request

Once all fields are completed and the proof is uploaded, click the create request button to send your provisioning request to ClaPay for review.

6.

📋 Track the Status of Your Request

After submission, your request will appear in the list of top-up requests with one of the following statuses:

• ⏳ Pending: Your request is being reviewed by the ClaPay team.
• ✅ Accepted: Your request has been approved — the funds have been credited to your virtual bank account.
• ❌ Rejected: Your request was denied, usually due to missing or invalid information. You may need to correct and resubmit it.

Mobile to Bank

Request a funds transfer between your mobile wallet and your bank account in either direction—from the mobile wallet to the bank account or vice versa.

1.

↔️ Select Transfer Direction

Choose the direction of the transfer:

• 📱 Mobile Money -> Bank Wallet: Transfer funds from your mobile wallet to your bank account.

• 🏦 Bank Wallet -> Mobile Money: Transfer funds from your bank account to your mobile wallet.

2.

🌍 Select the Country

Choose the country for which you want to fund a local balance.

3.

💰 Enter the Amount

Specify the exact amount you wish to transfer, in the local currency of the selected country.

4.

📝 Add a Description

In the Description field, include a reference or reason for the transfer.

5.

📤 Submit the Request

Once all fields are completed, click the Submit button to send your transfer request.

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